Terms and Conditions
Please read this section carefully.

This Terms and Conditions of Sale confirms and constitutes the agreement between us - Vision Computers ("Seller") and the customer ("Buyer") and governs the rights and obligation of the parties notwithstanding any prior course of dealing, custom or usage of sales, course of performance, prior invoice terms and conditions, purchase orders, contracts, and agreements. Seller and Buyer hereby agree to the following:

The use of this site, the placement of an electronic order with the Seller indicate your acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included in any purchase order (PO) submitted to Seller, whether or not such terms and conditions are signed by Seller. Seller reserves the right to make changes to this site and terms and conditions at any time without prior notice.

 
Privacy and Security Policy Back to Top   
Seller recognizes and respect buyers privacy. Accordingly, we have procedures intended to ensure that your personal information is handled in a safe, secure, and responsible manner.

When an order is placed on our web site, all information is used by Seller with the sole purpose of processing customer's orders and improving Buyer's website experience.

Buyer can be certain that Seller will never sell customer's information to third parties.

Seller may use this information to notify customers about new product releases and special offers if requested. In the event customer do not wish to receive the order status, follow-up and tracking number emails as well as any promotional e-mail from Seller, please contact us at Customer Service requesting us to suspend emails. Please allow 24 hours for removal process to complete.
 

How do I know my personal and credit card information is secure?
Seller uses industry standard Secure Socket Layer software (SSL) to encrypt buyer personal and credit card information during the order checkout process. Seller further guarantees that your online transaction will be secure, and that your credit information will be protected.
 
The Seller Security Guarantee.
We guarantee that your online transaction will be secure, and that your credit card information will be protected.  In the unlikely event that unauthorized charges are made on your credit card, through no fault of your own, resulting from purchases made on sellers website utilizing our secure servers, Seller will reimburse you for any and all amounts you are required to pay by the credit card issuer. Under federal law, your maximum liability for unauthorized use of your credit card is limited to $50, provided you promptly notify your credit card provider pursuant to its reporting rules and procedures.
 

Our Use of Cookies

Seller regularly uses cookies. A "cookie" is a small file stored by your web browser on your computer's hard drive. Cookies allow us to recognize who you are when you arrive at our site by associating the anonymous identification numbers in the cookie with other information you as a customer have provided us. That customer information is stored on our secured database. At no time is your personally identifiable information (name, street address, credit card number) stored within one of our cookies.
 
Cookies allow us to understand how you were led to our site and what pages you visited during your visit. Knowing who you are and how you prefer to shop allows us to improve your shopping experience and speed your checkout process. Seller does not use the cookies to track buyers' activity on sites other than the seller's.  
 
Accepting cookies through Buyers web browser is your personal choice. You can still browse even if you set your browser to disable cookies. However, if you choose not to accept cookies, your will not be able to place an order.
 

 

Customer Account Back to Top   
Buyer may update their account information by clicking on Account Update. Here you can update your password, billing address, shipping address, e-mail address, telephone number and credit card information.

If you wish to close your account for any reason, you may do so by contacting Customer Service. We will close your account within 72 hrs of your request, as long as there are no outstanding balances, orders or RMAs.

 
Site Availability Back to Top   
Seller is committed to maintaining the accuracy and availability of its system at all times except during scheduled maintenance periods. Seller is not responsible for orders or requests not processed or accepted due to system outage.

 
Sites Linked From Seller Web Site Back to Top   
The sites linked from Seller web site are not under Seller control, and Seller does not assume any responsibility or liability for any communications or materials available at such linked sites.

Seller does not intend links on its web site to be referrals or endorsements of the linked entities, such links are provided for convenience only.

Other sites have their own privacy policies and data collection procedures. Please read each web site's privacy policy.

 
Copyright and Trademark Notice Back to Top   
The information, artwork, design, graphics, logos, images, slogans, sound, video, text and icons contained on Seller web site are the sole property of the Seller or their respected content provider and protected by Copyright laws.

You may use this web site with the purpose of shopping, placing orders and checking information pertaining to you only. You may not copy, modify, reproduce, republish, upload, transmit, post or distribute any of content from this web site without Seller written approval and consent. You may print some parts when stated to do so for personal or educational usage only. The materials included on Seller web site have been compiled by Seller from a variety of sources, and are subject to change without notice.

Vision Computers is a registered service mark of the Seller.  All other trademarks or service marks are property of their respective owners. It is strictly prohibited the use of Seller service mark by any third party without Seller consent and approval.

 
Disclaimer of Warranty Back to Top   
The information or data made available at Seller web site are provided "AS IS", without warranties of any kind. Buyer agrees that Seller, its directors, officers, employees or other representatives shall have absolutely no liability in connection with the services including but not limited to, any liability for damage to buyers computer hardware, data, information, materials and business resulting from the Information or the lack of information available on Seller web site. Seller shall have no liability for:

 
  • Any loss or injury caused, in whole or in part, by its actions, omissions, or negligence, or for contingencies beyond its control, in procuring, compiling, or delivering the Information;
  • Any errors, omissions, or inaccuracies in the Information regardless of how caused, or delays or interruptions in delivery of the Information; or
  • Any decision made or action taken or not taken in reliance upon the Information furnished hereunder.
    Seller makes no warranty, representation or guaranty as to the content, sequence, accuracy, timeliness or completeness of the Information or that the Information may be relied upon for any reason.

    Seller makes no warranty, representation or guarantee that the Information will be uninterrupted or error free or that any defects can be corrected. For purposes of this section, Seller shall include divisions, subsidiaries, successors, parent companies, and their employees, partners' principals, agents and representatives, and any third party providers or sources of information or data.

     
    Disclaimer and Limitation of Liability as to Products Sold Back to Top   
    Except as expressly stated herein, Seller makes no representations or warranties, either express or implied, of any kind with respect to products sold on Seller web site. Seller expressly disclaims any representations and warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose and no infringement.

    Under no circumstances shall Seller be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Information, or from the use of the Internet generally. You agree that the sole and exclusive maximum liability to Seller arising from any product sold on Seller web site shall be the price of the product ordered. In no event shall Seller, its directors, officers, employees and representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

     
    System Depot Warranty Back to Top   
    Seller offers 3 years limited warranty from the invoice date on computer systems manufactured by Vision Computers. (For other manufacturer warranties, please contact Customer service.) This warranty covers equipment failures due to defects in workmanship or materials. Seller will, at our option, repair or replace a product purchased from Seller that proves to be defective within the warranty period. If a product is to be replaced under warranty and the exact same product is no longer available, for whatever reason, Seller will provide a replacement of equal or superior value based on currently available technology. Replacement parts will be either new or reconditioned.

    This warranty does not include failures caused by misuse, abuse, improper packing during return shipment to us, disasters such as floods, fires, winds, earthquakes or lighting and any other Act of God. Also excluded from the warranty are attachment of unauthorized peripherals or where the serial number label has been removed, defaced or altered.

    This warranty requires that the defective product be returned to Seller, at the customer's expense, and the repair or replacement item will be returned to the customer at Seller's expense. Seller will ship products back to customer via UPS GROUND service.

    All product warranty questions should be directed to Seller between 10:00AM and 5:00PM Monday through Friday (Eastern Time) or via email at Customer Service. Please have related invoice and serial numbers available when calling. All systems being returned must contain a Returned Merchandise Authorization (RMA) number on the shipping label. All products being returned for repair/replacement must be packaged in the original containers or in an equivalent. Systems being returned for credit/refund must be in the original packaging in a sellable condition.

     
    Typographical Errors Back to Top   
    In the event of a typographical error resulting in incorrect product pricing information or error in pricing received from our suppliers, Seller shall have the right to refuse or cancel any orders placed for the product with incorrect price.

    Seller shall have the right to refuse or cancel such order whether or not the order has been confirmed and payment received from customer. Seller will credit customer's account pertaining the wrong priced product and such credit might be refunded to customer within 10 business days or used against other purchases.

     
    Payment Information Back to Top   

    Customer agrees to pay the full amount specified on the invoice. Payment for the products listed on the enclosed Packing List/Invoice is due upon shipment, except for custom configurations, which may require a deposit or payment in full when order is placed. All prices listed on Seller web site are quoted in U.S. Dollars.

    Cashier's Check and Money Orders:

    Please mail your Cashier's Check or Money Order to:

    Vision Computers
    5865 Jimmy Carter Blvd
    Suite 125
    Norcross, GA 30071


    Please mention your order number on the check.

    Company Checks and Personal Checks:
    For Company checks, customer must have an approved Business Credit Application on file prior to place an order.

    Please specify order number on the check.

    For personal checks, please allow 10 banking days after receipt of check by us prior to process your order. We cannot guarantee product availability at the time the check clears from the bank.

    We will charge a $25.00 fee on all returned checks.

    Credit Cards:
    Seller accepts VISA, MasterCard, and Discover cards issued in the U.S. Please provide the exact billing address and telephone number information as your credit card bank has on file for you. Incorrect billing information can cause delay in processing your order. To ship order to a different address other than the credit card billing address, customer must call the credit card company and add the shipping address. Please contact our Customer Service after you have added the shipping address.

    Bank Wire-Transfers:

    Orders are released upon bank confirmation of wire transfer. Please allow 2 to 5 business days for the wire transfer to clear.
    Call Seller for bank information.


    Our Promise to You:
    Seller stands behind every product we sell. We will correct any mistake we have made. If for any reason you are not satisfied with the product please contact us immediately.

     

    Sales Taxes Back to Top   
    Seller charges sales taxes on all orders to be delivered to addresses within the Georgia. Seller accepts Georgia Tax Exemption Certificate only if they are submitted prior to shipment. Please fax your reseller certificate to Seller at 770-840-7115. We will update our system within 24 hrs of receipt.

     
    Order Acceptance Policy Back to Top   
    Our prices are updated at least once a day and these are the final prices at the time of purchase. We will not make price adjustments if an order has already been shipped. If an item is set with promotional price while the customer has an open order for that item, please send your price update request to Customer Service prior to shipment.

    Your receipt of any type of confirmation concerning an order placed at Seller does not necessarily mean the acceptance of your order, nor does it constitute confirmation of our offer to sell. Seller reserves the right at any time to accept or decline any order for any reason. Seller reserves the right to limit the number of units available per order and per customer.


     
    Order Cancellation Back to Top   
    An order may be cancelled by the buyer if it has not yet been shipped. Please contact our  Customer Service before shipment is completed.

     
    Shipping Policy Back to Top   
    Seller will ship within 24-48 hours from the time of order, unless product is on backorder, has limited availability, is a special order, or needs assembly.

    If buyer order contains different products with different availability, you may choose during checkout to ship all backordered items at once whenever they arrive or you may choose to ship as each item becomes available (Extra shipping costs will apply in these cases).

    In case part of buyer order remains open (on backorder) for more than 30 days, Seller will contact buyer.

    Seller ships via UPS and FedEx. If customer wishes to ship an order for Saturday Delivery please contact Customer Service prior to shipment.

    All orders placed on weekends or holidays are shipped the following business day. All shipments are subject to stock availability. Due to UPS and FedEx restrictions Seller does not ship to APO, FPO or P.O. Box addresses.

    All shipments will require a release signature at the time of delivery. No deliveries will be made without the customer's signature.

     
    Order Status Back to Top   

    To check the status of an order please click on Order Status.

    The total shipping days for delivery will depend upon availability of the product you choose combined with the shipping method you choose. By choosing Next day or Second day delivery does not necessarily mean your order will be delivered in 1 or 2 days after you place the order. For orders over 150 pounds total shipping weight, Seller will ship via common carrier truck or hundred weight methods.

    Seller will not be held responsible for any delay in shipping a particular product caused due to circumstances beyond its control. Such as non-availability or discontinuance of a product by the manufacturer or internal problems with any shipping carrier that may compromise the delivery service.

     
    Refused Shipment Back to Top   
    For all refused shipments, customer will be charged all freight and handling charges, except for DOA (Damaged on Arrival). In case of a DOA, please refuse shipment and contact Customer Service.

    Seller would not be liable should the customer order the wrong product. We try to provide the technical specification and manufacturers part number information so that the customer can make the right selection.

     
    Return Policy for Non-Defective Products Back to Top   
    Seller products are covered by our 20-day return period, unless otherwise specified. The return policies regarding items that are not covered by the 20-day return period are specified on the product page as well as stated in the exception section below. All returns are subject to the following:

     
  • All returning products must have a Return Merchandise Authorization (RMA) number, any return without an RMA number will not be accepted. It will be refused and returned to the customer at customers' expense.
  • Customer must request the RMA number within 20 days from the date the order was shipped. After 20 days customer must contact the manufacturer or warranty provider directly for repair/replacement.
  • RMA numbers are valid for 10 days only, meaning the returning product must be shipped by customer and received by Seller within 10 days. RMA numbers will not be extended or re-issued.
  • A 15% restocking fee applies to all refunds.
  • Products that have been opened and used can not be returned for refund, only for repair or replacement. Seller is not responsible for product incompatibility and/or if customer ordered the incorrect product. OEM processors found to be burnt or with physical damage are not eligible for credit, replacement or refund.
  • A returning product can not and will not be exchanged by a different product.
  • Customer is responsible for the shipping cost of all returning products.
  • Seller is not responsible for factory defects and/or products incompatibilities.
  • All fees including shipping and restocking fees are NON-REFUNDABLE.
  • All DOA (damaged-on-arrival) can be returned for replacement only, no credits or refunds.
  • Please allow 1-2 weeks for refunds to be issued.

    EXCEPTIONS:

    NO REFUNDS will be issued to products in the following categories:
    MEDIA, PRINTER SUPPLIES, PROJECTOR ACCESSORIES, CAMERA ACCESSORIES

    HOW TO INITIATE A RETURN:
     
  • Please contact Customer Service by describing details about the products' problem.
  • Once you submit your return request, seller will email buyer the RMA number and instructions to return the product.
  • Pack the product inside its original box along with any accessory such as manual, CD, registration card, etc., then carefully pack the original box within a shippable box, please do not use the product original box as the shipping box.


    Seller recommends buyer to use services from UPS or FedEx as they provide tracking numbers. buyer is responsible for the return shipment. Please keep the tracking number until the return product is received by Seller.

     

    Back to Top   


    International Customers
    To avoid import taxes and duties on the replacement product, international customers must write on the outside of the shipping box, as well as on all documentation, that the shipment is a "Warranty Repair". Also it is necessary to declare the custom value and the product value. The custom value should be U$0.00 (Zero Dolars) and the product value should be whatever it is specified in the sales invoice for the product. Different countries have different import rules, please check with your local agencies for more details.

    Business Accounts Back to Top   


    Governing Law
    Transactions between customer and Seller shall be governed by and construed in accordance with the laws of the State of Georgia, excluding its conflict of law rules. Any litigation regarding this agreement or any transaction between customer and seller shall be brought in the state or federal courts located in Atlanta, Georgia. By agreeing to these Terms and Conditions for Business Account, customer agree to the following:

    Payment Terms - Please contact us if you wish to set up a NET TERM account. Seller invoices are due 15 or 30 days from date of invoice, as specified on the TERMS field on the front of invoice. If customer fails to fulfill the payment obligations, then seller may withhold deliveries and suspend performance, including but not limited to RMA services. Customer understands and agrees to pay (1) $25.00 (Twenty-five) fee any time a check is returned uncollected for any reason; (2) late charges of 0.05% per day (17.50% per annum) on any past due balance; and (3) any cost connected to debt collection (Including collection agency or insurance costs). If seller brings any legal action to enforce this agreement, Seller shall be entitled to recover all reasonable costs and expenses incurred, including but not limited to reasonable attorney fees, suit fees and court costs.
    Purchase Orders - When using a terms account to place orders, Seller requires customer to provide a purchase order number (P.O.#) at the time of order, customer does not need to fax or e-mail a purchase order to Seller. Customer may place electronic orders using Seller web site and entering the P.O. number on the appropriate field.

    Invoice Policy Back to Top   
    Seller invoices customer as items are available and ready to ship. For backorder items, you will receive a separate invoice whenever it is shipped. You can check the status of your order by clicking on Order Status.

    Change on Terms and Conditions Back to Top   
    Terms and condition subject to change without notice.


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