|Terms and Conditions
|Please read this section carefully.
This Terms and Conditions of Sale confirms and constitutes the agreement
between us - Vision Computers ("Seller") and the customer ("Buyer") and
governs the rights and obligation of the parties notwithstanding any
prior course of dealing, custom or usage of sales, course of
performance, prior invoice terms and conditions, purchase orders,
contracts, and agreements. Seller and Buyer hereby agree to the
The use of this site, the placement of an electronic order with the Seller indicate your acceptance of these terms and conditions. These
terms and conditions shall supersede any subsequent terms or conditions
included in any purchase order (PO) submitted to Seller, whether or not
such terms and conditions are signed by Seller. Seller reserves the
right to make changes to this site and terms and conditions at any time
without prior notice.
Seller recognizes and respect buyers privacy.
Accordingly, we have procedures intended to ensure that your personal
information is handled in a safe, secure, and responsible manner.
When an order is placed on our web site, all information is used by
Seller with the sole purpose of processing customer's orders and
improving Buyer's website experience.
Buyer can be certain that Seller will never sell customer's
information to third parties.
Seller may use this information to notify customers about new product
releases and special offers if requested. In the event customer do not
wish to receive the order status, follow-up and tracking number emails
as well as any promotional e-mail from Seller, please contact us at
Service requesting us to suspend emails. Please allow 24 hours for
removal process to complete.
How do I know my personal and credit
card information is secure?
Seller uses industry standard Secure Socket Layer software (SSL) to
encrypt buyer personal and credit card information during the order
checkout process. Seller further guarantees that your online
transaction will be secure, and that your credit information will be
The Seller Security Guarantee.
We guarantee that your online transaction will be secure, and that
your credit card information will be protected. In the
unlikely event that unauthorized charges are made on your credit
card, through no fault of your own, resulting from purchases made on
sellers website utilizing our secure servers, Seller will reimburse
you for any and all amounts you are required to pay by the credit
card issuer. Under federal law, your maximum liability for
unauthorized use of your credit card is limited to $50, provided you
promptly notify your credit card provider pursuant to its reporting
rules and procedures.
your web browser on your computer's hard drive. Cookies allow us to
recognize who you are when you arrive at our site by associating the
anonymous identification numbers in the cookie with other
information you as a customer have provided us. That customer
information is stored on our secured database. At no time is your
personally identifiable information (name, street address, credit
card number) stored within one of our cookies.
Cookies allow us to understand how you were led to our site and what
pages you visited during your visit. Knowing who you
are and how you prefer to shop allows us to improve your shopping
experience and speed your checkout process. Seller does not use the
cookies to track buyers' activity on sites other than the seller's.
Accepting cookies through Buyers web browser is your personal
choice. You can still browse even if you set your browser to disable
cookies. However, if you choose not to accept cookies, your will not
be able to place an order.
Seller may use advertising companies to place our advertising at
other sites across the Internet. These advertising companies collect
anonymous information about your visits to our web site or
interaction with our Email through the use of "web beacons." This
technology allows them to use information about your visits to this
and other web sites to help us develop ads about goods and offers
that may be of interest. Web beacons are also used to review how
buyers navigate the site. Third party companies may be utilized to
assist in the collection and analysis of this data, but at no time
is your personally identifiable information accessed or shared with
other companies though one of these web beacons.
Buyer may update their account information by clicking on
Account Update. Here you can update your password, billing address,
shipping address, e-mail address, telephone number and credit card
If you wish to close your account for any reason, you may do so by
Customer Service. We will close your account within 72 hrs of your
request, as long as there are no outstanding balances, orders or RMAs.
Seller is committed to maintaining the accuracy and availability of its
system at all times except during scheduled maintenance periods. Seller is not
responsible for orders or requests not processed or accepted due to system
The sites linked from Seller web site are not under Seller control, and
Seller does not assume any responsibility or liability for any
communications or materials available at such linked sites.
Seller does not intend links on its web site to be referrals or
endorsements of the linked entities, such links are provided for
Other sites have their own privacy policies and data collection
The information, artwork, design, graphics, logos, images, slogans,
sound, video, text and icons contained on Seller web site are the sole
property of the Seller or their respected content provider and protected
by Copyright laws.
You may use this web site with the purpose of shopping, placing orders
and checking information pertaining to you only. You may not copy,
modify, reproduce, republish, upload, transmit, post or distribute any
of content from this web site without Seller written approval and
consent. You may print some parts when stated to do so for personal or
educational usage only. The materials included on Seller web site have
been compiled by Seller from a variety of sources, and are subject to
change without notice.
Vision Computers is a registered service mark of the Seller. All
other trademarks or service marks are property of their respective
owners. It is strictly prohibited the use of Seller service mark by any
third party without Seller consent and approval.
The information or data made available at Seller web site are provided
"AS IS", without warranties of any kind. Buyer agrees that Seller, its
directors, officers, employees or other representatives shall have
absolutely no liability in connection with the services including but
not limited to, any liability for damage to buyers computer hardware,
data, information, materials and business resulting from the Information
or the lack of information available on Seller web site. Seller shall
have no liability for:
Any loss or injury caused, in whole or in part, by its actions,
omissions, or negligence, or for contingencies beyond its control, in
procuring, compiling, or delivering the Information;
Any errors, omissions, or inaccuracies in the Information regardless
of how caused, or delays or interruptions in delivery of the
Any decision made or action taken or not taken in reliance upon the
Information furnished hereunder.
Seller makes no warranty, representation or guaranty as to the content,
sequence, accuracy, timeliness or completeness of the Information or
that the Information may be relied upon for any reason.
Seller makes no warranty, representation or guarantee that the
Information will be uninterrupted or error free or that any defects can
be corrected. For purposes of this section, Seller shall include
divisions, subsidiaries, successors, parent companies, and their
employees, partners' principals, agents and representatives, and any
third party providers or sources of information or data.
Except as expressly stated herein, Seller makes no representations or
warranties, either express or implied, of any kind with respect to
products sold on Seller web site. Seller expressly disclaims any
representations and warranties, including, but not limited to, the
implied warranties of merchantability and fitness for a particular
purpose and no infringement.
Disclaimer and Limitation of Liability as to Products Sold
Under no circumstances shall Seller be liable for any losses or damages
whatsoever, whether in contract, tort or otherwise, from the use of, or
reliance on, the Information, or from the use of the Internet generally.
You agree that the sole and exclusive maximum liability to Seller
arising from any product sold on Seller web site shall be the price of
the product ordered. In no event shall Seller, its directors, officers,
employees and representatives be liable for special, indirect,
consequential, or punitive damages related to product sold.
Seller offers 3 years limited warranty from the invoice date on computer
systems manufactured by Vision Computers. (For other manufacturer warranties, please contact Customer
service.) This warranty covers equipment failures due to defects in
workmanship or materials. Seller will, at our option, repair or replace
a product purchased from Seller that proves to be defective within the
warranty period. If a product is to be replaced under warranty and the
exact same product is no longer available, for whatever reason, Seller
will provide a replacement of equal or superior value based on currently
available technology. Replacement parts will be either new or
This warranty does not include failures caused by misuse, abuse,
improper packing during return shipment to us, disasters such as floods,
fires, winds, earthquakes or lighting and any other Act of God. Also
excluded from the warranty are attachment of unauthorized peripherals or
where the serial number label has been removed, defaced or altered.
This warranty requires that the defective product be returned to Seller,
at the customer's expense, and the repair or replacement item will be
returned to the customer at Seller's expense. Seller will ship products
back to customer via UPS GROUND service.
All product warranty questions should be directed to Seller between
10:00AM and 5:00PM Monday through Friday (Eastern Time) or via email at
Service. Please have related invoice and serial numbers available
when calling. All systems being returned must contain a Returned
Merchandise Authorization (RMA) number on the shipping label. All
products being returned for repair/replacement must be packaged in the
original containers or in an equivalent. Systems being returned for
credit/refund must be in the original packaging in a sellable condition.
In the event of a typographical error resulting in incorrect product
pricing information or error in pricing received from our suppliers,
Seller shall have the right to refuse or cancel any orders placed for
the product with incorrect price.
Seller shall have the right to refuse or cancel such order whether or
not the order has been confirmed and payment received from customer.
Seller will credit customer's account pertaining the wrong priced
product and such credit might be refunded to customer within 10 business
days or used against other purchases.
Customer agrees to pay the full amount specified on the invoice. Payment
for the products listed on the enclosed Packing List/Invoice is due upon
shipment, except for custom configurations, which may require a deposit
or payment in full when order is placed. All prices listed on Seller web
site are quoted in U.S. Dollars.
Cashier's Check and Money Orders:
Please mail your Cashier's Check or Money Order to:Vision Computers
5865 Jimmy Carter Blvd
Norcross, GA 30071
Please mention your order number on the check.
Company Checks and Personal Checks:
For Company checks, customer must have an approved Business
Credit Application on file prior to place an order.
Please specify order number on the check.
For personal checks, please allow 10 banking days after receipt of
check by us prior to process your order. We cannot
guarantee product availability at the time the check clears from the bank.
We will charge a $25.00 fee on all returned checks.
Seller accepts VISA, MasterCard, and Discover cards
issued in the U.S. Please provide the exact billing address and telephone
number information as your credit card bank has on file for you.
Incorrect billing information can cause delay in processing your order.
To ship order to a different address other than the credit card billing
address, customer must call the credit card company and add the shipping
address. Please contact our
Service after you have added the shipping address.
Orders are released upon bank confirmation of wire transfer. Please
allow 2 to 5 business days for the wire transfer to clear.
Call Seller for bank information.
Our Promise to You:
Seller stands behind every product we sell. We will correct any mistake we have made. If for any reason you are not satisfied with the
product please contact us immediately.
Seller charges sales taxes on all orders to be delivered to addresses
within the Georgia. Seller accepts Georgia Tax Exemption Certificate
only if they are submitted prior to shipment. Please fax your reseller
certificate to Seller at 770-840-7115.
We will update our system within 24 hrs of receipt.
Our prices are updated at least once a day and these are the final
prices at the time of purchase. We will not make price adjustments if an
order has already been shipped. If an item is set with promotional price
while the customer has an open order for that item, please send your
price update request to
Service prior to shipment.
Your receipt of any type of confirmation concerning an order placed at
Seller does not necessarily mean the acceptance of your order, nor does
it constitute confirmation of our offer to sell. Seller reserves the
right at any time to accept or decline any order for any reason. Seller
reserves the right to limit the number of units available per order and
An order may be cancelled by the buyer if it has not yet been shipped.
Please contact our
Service before shipment is completed.
Seller will ship within 24-48 hours from the time of order,
unless product is on backorder, has limited availability, is a special order, or
If buyer order contains different products with different availability,
you may choose during checkout to ship all backordered items at once
whenever they arrive or you may choose to ship as each item becomes
available (Extra shipping costs will apply in these cases).
In case part of buyer order remains open (on backorder) for more than 30
days, Seller will contact buyer.
Seller ships via UPS and FedEx. If customer wishes to ship an order for
Saturday Delivery please contact
Service prior to shipment.
All orders placed on weekends or holidays are shipped the following
business day. All shipments are subject to stock availability. Due to
UPS and FedEx restrictions Seller does not ship to APO, FPO or P.O. Box
All shipments will require a release signature at the time of delivery.
No deliveries will be made without the customer's signature.
To check the status of an order please click on
The total shipping days for delivery will depend upon availability of
the product you choose combined with the shipping method you choose. By
choosing Next day or Second day delivery does not necessarily mean your
order will be delivered in 1 or 2 days after you place the order. For
orders over 150 pounds total shipping weight, Seller will ship via
common carrier truck or hundred weight methods.
Seller will not be held responsible for any delay in shipping a
particular product caused due to circumstances beyond its control. Such
as non-availability or discontinuance of a product by the manufacturer
or internal problems with any shipping carrier that may compromise the
For all refused shipments, customer will be charged all freight and
handling charges, except for DOA (Damaged on Arrival). In case of a DOA,
please refuse shipment and contact
Seller would not be liable should the customer order the wrong product.
We try to provide the technical specification and manufacturers part
number information so that the customer can make the right selection.
Seller products are covered by our 20-day return period, unless
otherwise specified. The return policies regarding items that are not
covered by the 20-day return period are specified on the product page as
well as stated in the exception section below. All returns are subject
to the following:
All returning products must have a Return Merchandise
Authorization (RMA) number, any return without an RMA number will
not be accepted. It will be refused and returned to the customer at
Customer must request the RMA number within 20 days from the date
the order was shipped. After 20 days customer must contact the
manufacturer or warranty provider directly for repair/replacement.
RMA numbers are valid for 10 days only, meaning the returning
product must be shipped by customer and received by Seller within 10
days. RMA numbers will not be extended or re-issued.
A 15% restocking fee applies to all refunds.
Products that have been opened and used can not be returned for
refund, only for repair or replacement. Seller is not responsible for
product incompatibility and/or if customer ordered the incorrect
product. OEM processors found to be burnt or with physical damage are
not eligible for credit, replacement or refund.
A returning product can not and will not be exchanged by a different
Customer is responsible for the shipping cost of all returning
Seller is not responsible for factory defects and/or products
All fees including shipping and restocking fees are NON-REFUNDABLE.
All DOA (damaged-on-arrival) can be returned for replacement only,
no credits or refunds.
Please allow 1-2 weeks for refunds to be issued.
NO REFUNDS will be issued to products in the following
categories: MEDIA, PRINTER SUPPLIES,
PROJECTOR ACCESSORIES, CAMERA ACCESSORIES
HOW TO INITIATE A RETURN:
Service by describing details about the products' problem.
Once you submit your return request, seller will email buyer the RMA
number and instructions to return the product.
Pack the product inside its original box along with any accessory
such as manual, CD, registration card, etc., then carefully pack the
original box within a shippable box, please do not use the product
original box as the shipping box.
Seller recommends buyer to use services from UPS or FedEx as they
provide tracking numbers. buyer is responsible for the return shipment.
Please keep the tracking number until the return product is received by
To avoid import taxes and duties on the replacement product, international customers must write on the outside of the shipping box, as well as on all documentation, that the shipment is a "Warranty Repair".
Also it is necessary to declare the custom value and the product value. The custom value should be U$0.00 (Zero Dolars) and the product value should be whatever it is specified
in the sales invoice for the product. Different countries have different import rules, please check with your local agencies for more details.
Transactions between customer and Seller shall be governed by
and construed in accordance with the laws of the State of Georgia,
excluding its conflict of law rules. Any litigation regarding this
agreement or any transaction between customer and seller shall
be brought in the state or federal courts located in Atlanta,
Georgia. By agreeing to these Terms and Conditions for Business
Account, customer agree to the following:
Payment Terms - Please contact us if you wish to set up a NET TERM
account. Seller invoices are due 15 or 30
days from date of invoice, as specified on the TERMS field on the
front of invoice. If customer fails to fulfill the payment obligations,
then seller may withhold deliveries and suspend performance,
including but not limited to RMA services. Customer understands and
agrees to pay (1) $25.00 (Twenty-five) fee any time a check is
returned uncollected for any reason; (2) late charges of 0.05% per
day (17.50% per annum) on any past due balance; and (3) any cost
connected to debt collection (Including collection agency or
insurance costs). If seller brings any legal action to enforce
this agreement, Seller shall be entitled to recover all reasonable
costs and expenses incurred, including but not limited to reasonable
attorney fees, suit fees and court costs.
Purchase Orders -
When using a terms account to place orders, Seller requires
customer to provide a purchase order number (P.O.#) at the time
of order, customer does not need to fax or e-mail a purchase order
to Seller. Customer may place electronic orders using Seller
web site and entering the P.O. number on the appropriate field.
Seller invoices customer as items are available and ready to ship.
For backorder items, you will receive a separate invoice whenever it
is shipped. You can check the status of your order by clicking on
Terms and condition subject to change without notice.